EBO
Extended Business Office services
First-party
Hospital-branded patient engagement
Pre-bad debt
Engagement before collections
HIPAA
Compliant processes and data handling
What Makes This Different
A patient-centered approach to early revenue recovery
Unlike traditional EBO services, our hospital-branded, first-party solution is the first to integrate patient financing directly into the engagement process helping patients resolve balances before accounts transition to collections.
What We Do
Business office support that resolves balances accurately
Patient Billing Inquiries
ClearBalance EBO teams act as an extension of the hospital to respond to patient billing inquiries and explain balances and insurance activity clearly.
Eligibility & Coverage Resolution
Validate and resolve eligibility or coverage issues so balances are accurate and patients understand the next step.
Client-Approved Payment Arrangements
Facilitate approved payment arrangements and route financial assistance opportunities when appropriate.
Reporting & Transparency
Regular reporting supports visibility into resolution rates, payment activity, patient engagement metrics, aging trends, and root-cause analysis.
Broader Financial Engagement
EBO aligns with digital outreach and patient financing solutions to create a coordinated patient financial journey rather than fragmented vendor solutions.
Key Outcomes
Designed to improve patient-pay performance before bad debt
ClearBalance EBO services improve early-stage patient engagement, net collection performance, insurance issue resolution, patient experience, and reduction in avoidable bad debt placements.
Engage
Patients before disengagement occurs
Resolve
Balances, insurance issues, and next steps
Report
Resolution activity, payment trends, and root causes
Where EBO Fits
Between initial billing and bad debt placement
01
Initial Billing
Patients receive statements and billing communications through the hospital’s normal cycle.
02
EBO Engagement
ClearBalance engages patients earlier to clarify balances, resolve insurance issues, and support appropriate next steps.
03
Pre-Collections
The goal is to resolve accounts before bad debt placement and before accounts transition to collections.